Sales Policy

 

Venetian Custom Stone is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in fireplace mantel specification and selection. Each member of our team is empowered to make your experience a positive one.

 

Venetian Custom Stone will refund 100% of your purchase amount should you be dissatisfied with any stock item or standard mantel. Simply call or email Venetian Custom Stone for a return authorization number and return the item in sellable condition in the original packaging, freight pre-paid within 14 days of delivery to:

 

Venetian Custom Stone

243 Geneva Rd. # B 

Orem, UT 84057

 

Return freight charges are the responsibility of the customer. There will be no refund of original shipping charges.

 

Unfortunately we cannot accept returns on custom made items, which includes non-standard size fireplace mantels.

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases damages may occur during shipment.

 

Before signing for the shipment inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.

 

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading. If you are unable to inspect the contents at the time of delivery, make a notation on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us.

 

Delivery Note: Your truck driver will not take your crate off the truck for you. We always request a liftgate. However, this is not always possible, so please have two or three of your people ready to unload from the trucker’s tailgate. Please furnish us a fax number to which the Bill of Lading can be sent to help control delivery at your end.

 

Allow for three weeks for production on non-inventory-custom orders.

 

Prices are subject to change without notice.

As with any natural product, there may be a slight variation between the color chart and the actual color.

Venetian Custom Stone fireplaces are warranted to be free of any major design flaws and material defects for a period of one year from the date of delivery, please note that material defects are excluding natural color variation typically inherent in the production of cast stone. 

 

Sales Tax is applicable for Utah sales only. This includes orders picked up by customers at our Manufacturing Facility. Any sales shipped by common carrier to customers outside of Utah will not be taxed. Customers should consult their local sales tax laws for any applicable taxes.